We currently deliver to addresses in Singapore and most countries in Asia, Australasia, North America and Europe. For destinations not listed at Checkout, please contact us at email@example.com.
We ship direct by SpeedPost, FedEx or SF Express for orders outside of Singapore. Orders in Singapore are delivered by SingPost or a courier. Please select the registered mail option at Checkout if you would like a signature upon delivery.
- Singapore: 2 - 3 business days after order processing
- International: 2 - 8 business days after order processing
Please accommodate at least 1 business day for order processing.
For expedited delivery, please contact us at firstname.lastname@example.org
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are unable to redirect orders to an alternative address once the order has been dispatched. While we always try to minimise potential delays, cinnamon art stories is unable to take responsibility for any delays caused by destination customs clearance processes or payment transaction failures.
At Checkout, applicable shipping fees will be added to your total bill. Unless stated on our website, the following can be expected:
- Singapore: We currently offer free delivery for all orders
- International: Flat rate of SGD 65 for product orders under SGD 460 (or equivalent). For product orders over SGD 460 (or equivalent) [two bundles], we offer free shipping
Duties & Taxes
cinnamon art stories ships from Singapore to all international destinations on a DDU (Delivery Duties Unpaid) basis. This means that any applicable taxes and duties are excluded in the final purchase price when you checkout. As the recipient, you’ll pay these directly to the shipping agent to release your order from customs upon arrival. The amount of applicable duty, tariffs and taxes will vary depending on your shipping destination.
In the event where no one is available to receive the shipment, it will be considered a failed delivery. Any applicable return and re-delivery fees will be have to be borne by the customer.
All international shipments require a signature upon delivery. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or someone at the specified shipping address) is evidence of delivery and fulfilment by cinnamon art stories.